Responsible Gambling – 28 Mars Casino

Our Commitment to Safe Play

At 28 Mars Casino, we believe that gambling should be an enjoyable form of entertainment, never a source of financial stress or harm. We are committed to providing Australian players with the tools, information, and support needed to stay in control of their play at all times. Every account on the platform comes with a full suite of responsible gambling features, accessible immediately from your account settings, with no waiting period and no need to contact support to activate them.

Gambling works best when it is treated as entertainment with a set budget, not as a way to earn money or recover losses. If you find that your gambling is no longer fun, is taking more time or money than you planned, or is affecting other areas of your life, the tools on this page are here to help. You do not need to be in crisis to use them. Setting limits proactively is a sign of smart, responsible play.

Player Protection Tools

All of the following tools are available directly in your account settings. They take effect immediately or within the timeframe specified, and most cannot be reversed during the active period to ensure they provide genuine protection rather than a temporary pause.

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Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately; increases take 24 hours to apply.

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Session Time Limits

Set a maximum session length. When the time is up, you receive an on-screen prompt and the option to end your session. This helps prevent extended unplanned play that can occur when you lose track of time.

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Reality Checks

Periodic on-screen notifications during active play showing your session duration, total wagered, and net win or loss position. Choose the interval that works for you: every 30, 60, or 90 minutes.

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Cool-Off Period

Take a short break from the platform for 24 hours, 7 days, or 30 days. During a cool-off period your account remains open but deposits and gameplay are suspended. Cannot be reversed once activated.

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Self-Exclusion

Request a longer break of 3, 6, or 12 months, or a permanent exclusion. Once self-exclusion is active, your account is fully suspended and cannot be reopened during the chosen period under any circumstances.

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Loss Limits

Cap the amount you can lose over a daily, weekly, or monthly period. Once the limit is reached, your account is locked from further play for the remainder of the period, regardless of your current balance.

If you want to activate self-exclusion or need help using any of these tools, contact our support team via live chat or email at any time. Requests for self-exclusion are processed as a priority and take effect immediately once confirmed. You can also contact us to have marketing communications suspended so you do not receive promotional emails or notifications during a break.

Recognising Problem Gambling

Problem gambling can develop gradually. Many people are not aware there is an issue until it has already affected their finances, relationships, or mental health. The following signs may indicate that gambling is becoming harmful:

Spending more money or time gambling than you originally planned
Gambling to recover losses rather than for entertainment
Feeling anxious, irritable, or restless when not gambling
Borrowing money or selling belongings to fund gambling
Neglecting work, study, family, or social commitments because of gambling
Hiding gambling activity from family or friends
Continuing to gamble despite repeated attempts to stop or cut back
Gambling to escape stress, depression, or other difficult emotions

If any of these apply to you, we encourage you to use the tools available in your account settings and to reach out to one of the support services listed below. Recognising the signs early makes it significantly easier to address the issue before it escalates.

Support Services for Australian Players

Several free, confidential support services are available to anyone in Australia affected by gambling harm, whether directly or as a family member or friend of someone with a gambling problem. These organisations are independent of 28 Mars Casino and provide professional support at no cost.

Organisation	Contact	Service
Gamblers Help	1800 858 858	24/7 Helpline
Gambling Help Online	gamblinghelponline.org.au	Chat & Counselling
Lifeline Australia	13 11 14	Crisis Support
Beyond Blue	1300 22 4636	Mental Health
National Debt Helpline	1800 007 007	Financial Counselling

Gambling Help Online (gamblinghelponline.org.au) offers live chat counselling and a self-assessment tool you can use at any time without speaking to anyone on the phone. For players who prefer a text-based approach, this is a practical first step. All services listed are free of charge and available to anyone in Australia regardless of their state or territory.

Protecting Minors

28 Mars Casino enforces a strict 18+ policy across all aspects of the platform. Age is verified at registration and again during the KYC documentation process before any withdrawal is processed. Any account found to belong to a person under 18 is closed immediately and all funds are returned.

If you share your device with others, including children or teenagers, we recommend logging out of your account after each session and enabling device-level parental controls to prevent underage access to gambling sites. Several third-party tools are available for Australian households to help manage this:

Betfilter (betfilter.com): Gambling-specific blocking software compatible with all major browsers and devices
Gamban (gamban.com): Comprehensive gambling site blocking across all devices registered to an account
Net Nanny: Broad parental control software covering gambling sites alongside other content categories

These tools can be used independently of any account settings at 28 Mars Casino and provide an additional layer of protection for families concerned about underage access to online gambling platforms.

Responsible Gambling at 28 Mars Casino